First Time Visitors

How secure are your online transactions?
All orders and transactions involving release of personal information is encrypted using the latest 128-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone else. We are so confident in our security systems that we can provide our Website Security Guarantee will provide coverage against unauthorized charges on your credit card. In the unlikely event that your credit card company holds you liable for any unauthorized charges to your account resulting from your online purchases on our site, we will cover your liability up to $50.

In the highly unlikely event that you discover unauthorized charges on your credit card within 60 days of your purchase on the website, here's how you can redeem your claim:

Promptly contact your credit card company and report the unauthorized charges. You should ask to speak to a representative of the company's fraud department. They can inform you of the company's fraud claim process and determine whether or not to charge you a personal liability fee (normally $50).

If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchase, and (b) holds you liable for any of the unauthorized charges, contact us immediately. For your convenience, you can contact us by e-mail or by mail. In order to help you, we will need the following information:
# Your name
# Daytime phone number
# Billing address
# A copy of the credit card statement in question (please circle fraud charges)
# Proof of your credit card company's fraud determination and liability fee
# A description of the incident

In general, under U.S. federal law, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable, we will pay the entire amount for you, up to the full $50.00 as long as

1. You have notified your credit card company in accordance with their reporting procedures
   
2. The unauthorized use of your credit card resulted from no cause of your own, and
   
3. The loss resulted from purchases made on this site while using our secure server
   

What are cookies and why do you need them?
Cookies are used to keep track of the items in your shopping cart and to enable us to present you with customized content. But we aren't the only web site that uses cookies. Almost every web site that offers advanced features such as online ordering and customizable content utiltizes cookies. An interesting point - each web site's cookies are unique, which means that the cookies used by one site cannot be used by another site. A cookie is a very tiny piece of text we're asking permission to place on your computer's hard drive. If you agree by configuring your browser to accept cookies, then your browser adds the text in a small file. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies. If you choose not to accept a cookie you will not be able to purchase any products online. However, you may still place an order over the phone.

What is done with my personally identifiable information?
Our website security is at the highest level found anywhere on the Internet. Your name, your personal information and especially your credit card number are NEVER stored on the Internet with our system. Once you type your information, it is sent instantly, encrypted, directly to our order processing system, which is on a server separate from the internet. We employ the latest 128-bit encryption technology in all areas of the site which require you to provide your personal or account information. These include online ordering, order status, catalog request and other forms. This is done to protect you from unauthorized use of the information you are sending to our server. Personal identifying information, including e-mail addresses are not shared with any party other than what is required to complete order fullfillment.

Is the ordering process secure?
YES! Our website uses the latest 128-bit encryption technology to protect your personal information. Our ordering process is totally secure from beginning to end. All orders are entered through a secure connection using a 128 bit SSL certificate. Information is stored in our enterprise database that is not accessible from the Internet. We take every precaution to protect customer data in the same manner used to protect our company information.

How can I control which cookies I accept?
Your ability to control the cookies you accept depends on the type of browser you are using. For the best on-line experience, we recommend you use Internet Explorer 5.5 ot higher. You can order your browser to accept all cookies or to alert you every time a cookie is offered. Then you can decide whether to accept one or not.

Internet Explorer 6.0:
1. Choose Tools, then
2. Internet Options.
3. Click the Privacy tab,
4. Default setting is medium. Move the slider to determine which setting you prefer.
5. You can also click on Advanced for specialized cookie treatment.

Internet Explorer 5.0:
1. Choose Tools, then
2. Internet Options.
3. Click the Security tab,
4. Click Internet, then Custom Level.
5. Scroll down to Cookies and choose one of the two options.

If you're using Internet Explorer 4.0:
1. Choose View, then
2. Internet Options.
3. Click the Advanced tab,
4. Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.

Internet Explorer 3.0:
1. You can View, Options, Advanced and click on the button that says Warn Before Accepting "Cookies."

Netscape Communicator 4.0:
On your Task Bar, click:
1. Edit, then
2. Preferences, then
3. click on Advanced.
4. Set your options in the box labeled "Cookies".